Privacy Policy
Last updated: September 2026
This policy is a draft prepared for A2P 10DLC registration and requires final legal review before production launch. Some language may be adjusted by Ocean Health Solutions and its legal counsel prior to publication.
1. Information We Collect
We collect information you provide directly to us, such as when you fill out a contact form, request to speak with an agent, email us, or call us. This may include:
- First and last name
- Email address
- Phone number, including mobile number
- State and location information
- The nature of your insurance inquiry or request
- Any additional details you choose to share
We may also collect information automatically through website analytics, such as your browser type, device type, pages visited, and general location information.
2. How We Use Your Information
We use the information we collect to:
- Respond to your insurance inquiries and requests for help
- Connect you with a licensed insurance professional
- Provide information about Medicare and related products
- Process and support requested services and appointments
- Communicate with you by phone, email, or text message per your consent
- Improve our website and services
- Comply with applicable legal requirements
3. Mobile & SMS Information
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS consent data will not be sold or shared for unrelated third-party marketing purposes.
When you provide your mobile number and consent, we may send you text messages regarding your inquiry, appointments, services, and related communications. Message frequency may vary. Message and data rates may apply.
- You may opt out of text messages at any time by replying STOP to any message.
- You may request assistance by replying HELP to any message.
- Opting out of SMS does not necessarily cancel other services or communications you have requested.
Information may be shared only where necessary to provide requested services, support the messaging platform, comply with law, or support authorized service providers acting on behalf of Ocean Health Solutions.
4. Contact Forms & Insurance Inquiries
When you submit a contact form on our website, the information you provide is used to respond to your inquiry and may be stored by our authorized service providers to support lead intake and follow-up. Submitting a form with your phone number does not by itself constitute consent to receive marketing text messages — separate, explicit consent is required and is never pre-selected.
5. Telephone Information
When you contact us by phone, we may collect the phone number you call from and any information you share during the conversation. We may use this information to return your call, respond to your inquiry, and provide requested assistance.
6. Website Analytics
We may use analytics tools to understand how visitors use our website. These tools may collect information such as browser type, device type, pages visited, and general usage patterns. We use this information to improve our website and do not use it to identify individual visitors for marketing without consent.
7. Service Providers
We may share information with authorized service providers who act on our behalf to support our services, including lead intake, communication platforms, and website hosting. These providers are expected to handle your information responsibly and only as necessary to provide their services to Ocean Health Solutions.
8. Data Security
We take reasonable measures to protect the information we collect. However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using reasonable safeguards.
9. Your Privacy Choices
You have choices regarding how we use your information:
- You may opt out of text messages by replying STOP.
- You may request assistance by replying HELP.
- You may contact us to request changes to how we contact you.
- Marketing SMS consent is optional and is not required to submit a general inquiry.
10. Your Privacy Rights
Depending on where you live, you may have rights to access, correct, or request deletion of certain personal information we hold about you. To exercise any applicable rights, contact us using the information below. We will respond consistent with applicable law.
11. Children's Privacy
Our website and services are not directed to children, and we do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us so we can delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Ocean Health Solutions Inc.
Phone: 205-894-9226
Email: oceanhealthsolutions@gmail.com
Website: oceanhealthagency.com
